Refund policy
Last updated: 6 November 2025
Thank you for shopping with Time Treasure. We value your trust and are committed to ensuring your satisfaction. Please review our Refund & Return Policy carefully before making a purchase.
1. Refund Policy
All sales are final once the product has been delivered, except in specific cases mentioned under Eligibility for Refund or Exchange.
Please note:
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Delivery charges are non-refundable, as they cover third-party logistics costs.
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Refunds are not available for reasons such as personal preference, size, or change of mind.
2. Eligibility for Refund or Exchange
Note: Customers are encouraged to inspect their product in front of the delivery person before accepting the delivery.
You may be eligible for a refund or product exchange only if:
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The ordered item is not delivered due to an issue on our end.
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The product you received is damaged, defective, or incorrect.
⚠️ No other situations qualify for a refund or return.
3. Refund Process
To request a refund or exchange:
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Contact us at timetreasurebd@gmail.com or 01852222822 within 48 hours of receiving your order.
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Once we verify your claim, we’ll notify you of approval or rejection.
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If approved, your refund will be processed within 7–10 working days
4. Order Cancellation
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Orders can only be cancelled before shipment.
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Once shipped, cancellations are not possible, and the refund policy will apply.
5. Delivery Policy
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Processing Time: Orders are typically processed within 2–4 business days.
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Delivery: Standard delivery within Bangladesh usually takes 2–4 working days, depending on location.
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Address Accuracy: Customers must ensure the delivery address is accurate. We are not responsible for failed deliveries due to incorrect information.
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Non-Delivery Returns: If a package is returned due to an incorrect or incomplete address, the buyer must cover re-shipping costs.
